Frequently Asked Questions

WHO WE ARE AND WHAT WE DO

The bicycle brands currently selling bicycles online fall short in two respects:

-1- the lack of local accessibility

and

-2- a poor after-sales service.

The brands that do operate online are run by an importer who deals with consumers directly. The prices are keener because there’s no shopkeeper who takes a cut but this also means that consumers lose out on an after-sales service.

YOORS works with local bicycle shops. As the shop is also a YOORS dealer, you are guaranteed a qualitative service. You can call into him to physically check out our range before you buy. More importantly, you’ll have a better idea of what you’re buying online than if you had nothing but a photograph to go on.

Won over by the idea of a YOORS bike? Then it’s merely up to you whether you buy it from your local bicycle shop or online from YOORS.

‘YOORS bikes’, the brainchild of two passionate entrepreneurs, Pascal and Christophe, is a new brand of e-bikes. With a combined experience of more than 40 years’ in the world of cycling under their belt, they decided to join forces to set a new trend in the bicycle industry. Are you up for it?

And of course, a new brand needs a new name. A name that reflects what we stand for. We believe that your bike should also really be your bike, one that’s exactly as you want it. That’s what YOORS means. In English that is, and spelt slightly differently. But 100 % yours! 


The bicycle industry is one of those sectors where little or nothing has changed for decades. The manufacturer produces the bikes, the distributor distributes them across the various countries, the bike shop is the regional outlet and the consumer ultimately ends up using the bike. 

There are better ways. Especially in 2019, where digitalisation is nothing new anymore. And yet, the bicycle industry seems happy to stay back of the pack. The online sale of bikes hasn’t quite caught on yet. On the one hand, because manufacturers want to keep their sales outlets in business and on the other hand because those very sales outlets simply don’t have the time to focus on online sales. Precisely on that account, buying your bike online can prove to be more hassle than it’s worth. We believe that buying your bike online should be child’s play rather than an undertaking.


Our structure is cost-efficient at a number of levels. For starters, we don’t carry ten different models in various colours and finishes and we operate an efficient stock system, which cuts down on logistics and storage costs. That structure translates into keen prices, much to the benefit of consumers!

GENERAL

Via YOORS bikes we work with bicycle shops that provide you with the exact same service as if you had bought the bicycle from them. Our dealers have been selected with care and pride themselves on the quality of their service. Aside from that, all the electrical parts (battery/motor/cables) in your YOORS bicycle are Shimano STEPS parts, the most commonly available electrical parts on the market. 

The YOORS e-bike comes in a ladies and a gents model.

Both models are available in the following standard sizes:

LADY size L (50):

L_txt_yoorsbikes_0_1570612179_606.jpg

LARGE: 

A: 50 cm • B: 58.4 cm • C: 73° • D: 70.5° • E: 14 cm • F: 49.5 cm • G: 115.3 cm


GENT size L (52) or XL (56):

L_txt_yoorsbikes_0_1570612174_657.jpg

LARGE: 
A: 52 cm • B: 58.6 cm • C: 73° • D: 70.5° • E: 17 cm • F: 49.5 cm • G: 115.4 cm

EXTRA LARGE:
 B: 56 cm • B: 60 cm • C: 73° • D: 70.5° • E: 18.5 cm • F: 49.5 cm • G: 117.5 cm


On the basis of the dimensions (click here (see images above) we can assume that the following heights should be a perfect match:

L_txt_yoorsbikes_0_1570612184_1000.jpg

Depending on your exact height you can adjust the bicycle by lowering or raising the saddle and handlebar stem. In the event of doubt, don’t hesitate to contact us by email or via +32 (0)16 19 65 96. Prefer to get a professional to give you a hand? Then call into your local YOORS dealer. He or she will immediately adjust the bicycle to your height. 


Something not quite clear or need some extra information? Make sure to contact us or your local dealer. We will be delighted to help you as quickly and as best as possible.

You will find the main technical data about our bike on our product page. Click here for a detailed technical overview if you’d like to examine the specifications in greater detail. 


ORDERING A BIKE

There are two ways to buy a YOORS bicycle:

-1- order online and pay via our website

-2- order offline and pay via a YOORS dealer in your area

Via our website you can use the following 100 % secure and authenticated payment methods: BANK TRANSFER |VISA | MASTERCARD | MAESTRO | BANCONTACT | PAYPAL

Our YOORS website uses 100 % authenticated and official payment gateways.

These payment gateways ensure that you can make your purchases in a secure environment. Payment gateways act as an intermediary between the transactions effected on our website and the ‘payment processor’ and allow us, as an online shop, to charge your credit/debit card for any goods you buy from us online. 

The payment processor is the financial institution working in the background to provide all the payment processing services we, as online retailer, use. This payment processor connects both to our seller’s account and to the payment gateway, so that information is transmitted quickly and securely.


Did you put something in your shopping basket? Then head to the checkout to pay for your goods using your preferred payment method.

BUYING ONLINE AND HOME DELIVERY:

OPTION 1:

- You pay the full amount online or via bank transfer: you can do so via our own or your bank’s website. You will find our account details on the order form we’ll send you by e-mail. 

OPTION 2:

- If you are sure that your credit card limit is high enough (this will depend from bank to bank and from person to person but 2,500 euro would be the norm), you can pay the full amount online with a credit card of your choice. If your credit card has a standard limit of 2,500 euro you can ask your bank to temporarily raise it so that you can pay the entire amount in one single transaction.

Mind! We won’t be able to validate and execute your order until the amount has been settled in full and credited to our account. A bank transfer can take 3 banking days before it is credited to a payee’s account. So please bear this in mind when calculating the delivery date of your bicycle.

ONLINE PURCHASES AND COLLECTION FROM A YOORS DEALER:

OPTION 1:

You pay the full amount online or via bank transfer: you can do so via our own website or manually via the website of your bank. You will find our account details on the order form we sent you by email. 

OPTION 2: 

If you are sure that your credit card limit is high enough (this will depend from bank to bank and from person to person but 2,500 euro would be the norm) you can pay the full amount online with a credit card of your choice. If your credit card has a standard limit of 2,500 euro you can also ask your bank to temporarily raise it so that you can pay the entire amount in one single transaction.

Mind! We won’t be able to validate and execute your order until the amount has been settled in full and credited to our account. A bank transfer can take 3 banking days before it is credited to a payee’s account. So please bear this in mind when calculating the delivery date of your bicycle.


Of course! Simply provide us with your enterprise number at the time of ordering and you will receive the invoice together with your bicycle. 

If the bicycle is still in its original packaging and does not show any visible signs of use, we can either swap or take back your bicycle. Click here to find the detailed return guidelines and terms.

If you purchased your YOORS bicycle via a YOORS dealer, you will need to talk to your YOORS dealer. He will look at the various options to make sure that you are 100 % happy. It may also be a good idea to enquire about your YOORS dealer’s return conditions before you sign on the dotted line. 

DELIVERY

Your YOORS bike can be delivered to you in 3 ways:

-1- Online orders can be delivered to your home.

-2- Online orders can be collected from a local YOORS dealer.

-3- Offline orders via a YOORS dealer can be paid for at and collected from that same YOORS dealer.


Home deliveries:

We get down to work as soon as we have received your order and guarantee that your bike will be ready for shipment within 3 working days. Next, your bicycle is collected by the haulier who will deliver your bicycle to the address you gave us within 4 working days. This means that your bike will be with you within no more than 7 working days. 

Online orders and collection from a dealer:

Here too we operate the same maximum delivery term of 7 working days to get your bicycle to your YOORS dealer. Once delivered to your chosen YOORS outlet, the dealer will get your bike ready to ride and contact you when you can collect it from the shop. 

Ordering and collecting from a dealer:

Your YOORS dealer will be able to tell you whether he has your bike in stock or whether he needs to order one from us when you call into him to discuss your purchase. If he has your bike in stock he’ll let you know there and then when your bike will be ready for collection. If it needs to be ordered you can take it that your bike will be delivered to the shop within a maximum of 7 working days. Your YOORS dealer will unpack your bike as soon as it is delivered, get it ready to ride and contact you to tell you that your YOORS bike is ready for collection at the shop.


Aside from a billing address, you can also specify a delivery address when you place your order. No one home at the delivery address either? In that case, your bike will be delivered to one of your neighbours. 

To ship our YOORS bikes we work with the company Transport Aernouts, specialised in the transport of bicycles. They will treat your bike with the utmost care. Needless to say, you are always free to contact Transport Aernouts via https://aernoutslogisticssupport.eu/nl/home/ if you have any specific questions about how your bicycle will be transported.

Your YOORS bike will be delivered to your home 95 % ready to ride. This means that there are only three things you need to do before you’ll be able to use your bike:

-1- Remove the packaging

-2- Straighten the handlebar

-3- Fit the pedals

As your bike comes with instructions, you’ll be ready for road within 5 minutes. 

If you instruct us to deliver your bicycle to your local YOORS dealer, the dealer will contact you as soon as your bike is ready for collection, 100 % ready to ride. 

All orders with a minimum value of 45 euros will be shipped out FREE inside the BENELUX!

PRODUCT INFO

Our bicycles are fitted with the latest Shimano electrical drive system (STEPS E6100), guaranteeing you a top of the range and qualitative drive.

At 2.88 kg, the E6100 system is extremely light.

In the toughest conditions, the Shimano motor can deliver a torque of 60 N.m, which is plenty if you need to accelerate quickly or have a nasty hill to negotiate. 

Yes, the SHIMANO STEPS system is water-resistant when used in normal weather conditions, heavy rain included. However, it will not stand up to being cleaned with a pressure washer! 

Your YOORS bicycle is fitted with the most powerful SHIMANO li-ion battery which has a capacity of 504 Wh.

The combination of the Shimano E6100 system and the Shimano 504 Wh battery means that your YOORS bicycle can cover the following distances:

HIGH support mode: 93 km

Normal support mode: 130 km

Eco support mode: 185 km

(The above ranges are based on a combined rider/bicycle weight of 100 kg travelling on a flat road with little wind at a speed of 23 km/h)


Your Shimano 504 Wh battery has a short charging time (EC-E6000 charger): 80 % in 2.5 hours; from 0 to 100 % in 5 hours.

Shimano guarantees a residual battery capacity of 60 % after 1000 charging cycles. Thus, the lifespan of your battery will depend on how often you charge it. 

You can choose what data are displayed on the screen and how they are displayed. Your YOORS bicycle comes with the Shimano display as standard (option 1). All in all, you have 4 options to choose from:

- Option 1: Sleek, easy-to-read display on your handlebar that shows you your speed, distance, cycling time, the time, gear, estimated range and battery charge.

- Option 2: Use the app on your smartphone (via ANT or Bluetooth) for a personalised experience. To do so, you need to establish a wireless connection with the junction box. 

- Option 3: Use a Garmin or SIGMA display. To do so, you need to establish a wireless connection with the junction box.

- Option 4: Use your junction box only. A red or green light will give you the capacity of the battery and the support mode so that you can keep your eyes firmly on the road.


Check out the following links for additional, detailed information about the Shimano E6100 Steps:

General presentation of the E6100 system: https://www.shimano-steps.com/e-bikes/europe/en/news/discover-the-new-generation-shimano-steps-e6100

E6100 product information (motor/battery/display): https://www.shimano-steps.com/e-bikes/europe/en/product-information/city-trekking/e6100

E6100 manuals: click HERE to download the E6100 manual

Shimano E TUBE application (Android & iPhone): https://www.shimano-steps.com/e-bikes/europe/en/service/E-tube

E STEPS FAQ: https://www.shimano-steps.com/e-bikes/europe/en/faq


SERVICE/MAINTENANCE/WARRANTY

Via this link you can check out our sales and warranty terms in detail. Further questions? Feel free to contact us!

Your YOORS bike is covered by a 3-year warranty on its frame and fork. The other parts are covered by a 2-year warranty. Accidents, wear and tear or misuse will obviously not be covered. Click here for our detailed warranty policy. (link to external document sales and warranty terms).

Your local dealer will service your bicycle. No dealer in your area? Just take it to any other bicycle repairman as he will also be able to service your bike! Because YOORS bicycles use the Shimano STEPS system, 90 % of bicycle shops will be able to read out your bike and/or order the necessary parts to service/repair your bike correctly.

Shimano Steps comes with a 2-year warranty.